Bank Jobs : HDFC Bank
Designation: Team Leader - Customer Service (Regional Call Centre)
Job Description:
* Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center.
* Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.
* Call escalations and Callbacks wherever required.
* Call Roster Planning and leave planning to ensure optimum utilization of resources.
* Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling.
* Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix.
* Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements.
Company Profile:
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment.
HDFC Bank's mission is to be a World Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Bank's business philosophy is based on four core values: Operational Excellence, Customer Focus, Product Leadership and People.
Desired Profile:
* Candidate must be a graduate/ postgraduate in any feild.
* Excellent and Preferably Multilingual Communication Skills (oral & written)
* Good Interpersonal Skills
* 1-3 years of similar experience in Customer Services Industry preferably in a team leader role
* Computer Literacy
Experience: 1 - 3 years
Education : Any Graduate
Location : Chennai
Apply Directly
Designation: Team Leader - Customer Service (Regional Call Centre)
Job Description:
* Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center.
* Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.
* Call escalations and Callbacks wherever required.
* Call Roster Planning and leave planning to ensure optimum utilization of resources.
* Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling.
* Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix.
* Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements.
Company Profile:
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.
HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment.
HDFC Bank's mission is to be a World Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Bank's business philosophy is based on four core values: Operational Excellence, Customer Focus, Product Leadership and People.
Desired Profile:
* Candidate must be a graduate/ postgraduate in any feild.
* Excellent and Preferably Multilingual Communication Skills (oral & written)
* Good Interpersonal Skills
* 1-3 years of similar experience in Customer Services Industry preferably in a team leader role
* Computer Literacy
Experience: 1 - 3 years
Education : Any Graduate
Location : Chennai
Apply Directly
