Bank Jobs : ICICI Bank Ltd
Designation: Phone Banking Officers - Domestic and International Process
Job Description:
Key Deliverables:
* Handle and resolve customer complaints/ queries over phone.
* Provide customers with relevant product and service information.
* Cross sell new product and service opportunities to customers over phone.
* Provide feedback to the team leaders about product / process.
Company Profile:
ICICI Bank is India's second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,533 branches and 6,401 ATMs in India, and has a presence in 19 countries, including India.
ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.
The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany.
Desired Profile:
Key Skills:
* Good Communication Skills (English & Hindi Language).
* Open to work in rotational shifts.
Qualifications:
* Age less than or equal to 28 years.
* Graduates in any discipline.
* 0 - 2 years experience in call centers handling domestic and international customers.
Experience: 0 - 2 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Thane, Hyderabad.
APPLY HERE
Job Description:
Key Deliverables:
* Handle and resolve customer complaints/ queries over phone.
* Provide customers with relevant product and service information.
* Cross sell new product and service opportunities to customers over phone.
* Provide feedback to the team leaders about product / process.
Company Profile:
ICICI Bank is India's second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,533 branches and 6,401 ATMs in India, and has a presence in 19 countries, including India.
ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.
The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany.
Desired Profile:
Key Skills:
* Good Communication Skills (English & Hindi Language).
* Open to work in rotational shifts.
Qualifications:
* Age less than or equal to 28 years.
* Graduates in any discipline.
* 0 - 2 years experience in call centers handling domestic and international customers.
Experience: 0 - 2 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Thane, Hyderabad.
APPLY HERE
