Bank Jobs : HDFC Bank Ltd
Designation: Team Leader - Cards - Customer Service
Job Description:
* Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center.
* Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.
* Should have a flair for sales and motivating the team members towards achieving higher benchmarks on cross-sell.
* Call escalations and Callbacks wherever required.
* Call Roster Planning and leave planning to ensure optimum utilization of resources.
* Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling.
* Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix.
* Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements.
Company Profile:
HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange.
The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank. Our business philosophy is based on our four core values - Customer Focus, Operational Excellence, Product Leadership and People. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.
We are committed to hiring, developing, motivating and retaining the best people in the industry The Bank’s objective is to build sound business franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments. We are committed to healthy growth in profitability while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance.
Desired Profile:
* Candidate must possess a Graduate/PG degree
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Managers specializing in Banking/Financial Services or equivalent.
* 2 Full-Time positions available.
Experience: 3 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Bangalore
Apply Here
Job Description:
* Ensuring that the Team’s individual target/Unit Qualitative and Quantitative targets are met. Maintaining and Reporting the Periodic MIS to the Manager Call Center.
* Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.
* Should have a flair for sales and motivating the team members towards achieving higher benchmarks on cross-sell.
* Call escalations and Callbacks wherever required.
* Call Roster Planning and leave planning to ensure optimum utilization of resources.
* Ensuring timely dissemination of relevant information to the team and application of the same for appropriate call handling.
* Checking of Reports to ensure compliance with laid down processes and guidelines for the unit & judicious use of financial waiver matrix.
* Mystery Checking and Mock Calls to ensure consistent and seamless quality & Suggesting Changes in Processes to accommodate Customer/Business requirements.
Company Profile:
HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange.
The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank. Our business philosophy is based on our four core values - Customer Focus, Operational Excellence, Product Leadership and People. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.
We are committed to hiring, developing, motivating and retaining the best people in the industry The Bank’s objective is to build sound business franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments. We are committed to healthy growth in profitability while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance.
Desired Profile:
* Candidate must possess a Graduate/PG degree
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Managers specializing in Banking/Financial Services or equivalent.
* 2 Full-Time positions available.
Experience: 3 Years
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Bangalore
Apply Here
