Bank Jobs : HDFC Bank Ltd
Designation : Customer Service - Email Management Team
Job Description :
Responsibilities
* To respond and resolve to customer queries received on e-mail
* Ensure quality parameters are met with every response sent to customers
* Liaise with various branches / departments for complete resolution of customer query / complaint within committed TAT
Company Profile :
HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 1725 branches and 4232 ATMs spread over 779 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange.
The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank. Our business philosophy is based on our four core values - Customer Focus, Operational Excellence, Product Leadership and People. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.
We are committed to hiring, developing, motivating and retaining the best people in the industry The Bank’s objective is to build sound business franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments. We are committed to healthy growth in profitability while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance.
Desired Profile :
Requirements
* Candidate must possess at least a Bachelor of Art, Bachelor of Commerce, Bachelor of Science , Bachelor of Business Administration, Bachelor of Computer Application , Bachelor of Engineering/Technology, Master of Art , Master of Commerce , Master of Computer Application/ Computer Science, Master of Science or Master in Business Admin/ Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Commerce, Finance/ Accountancy/ Banking, Computer Science/Information Technology, Mathematics, Physics, Science & Technology, Advertising/Media, Business Studies/ Administration/ Management or equivalent.
Required skill(s): good oral, written communication skills.
* Graduate with Min 1-2 years experience in customer service / overall banking
* Preferably Junior Executives specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
* 3 Full-Time positions available.
* Should have knowledge of banking operations, procedures and systems.
* Should have good oral and written communication skills
* Strong knowledge of liability products, Process and Finware.
Experience: 1 - 2 Years
Functional Area : Banking, Insurance
Education:
UG - B.A,B.B.A,B.Com,B.Sc,B.Tech/B.E.,BCA
PG - M.Sc,MBA/PGDM,MCA
Location : Chennai
APPLY HERE
Job Description :
Responsibilities
* To respond and resolve to customer queries received on e-mail
* Ensure quality parameters are met with every response sent to customers
* Liaise with various branches / departments for complete resolution of customer query / complaint within committed TAT
Company Profile :
HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 1725 branches and 4232 ATMs spread over 779 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange.
The Bank has been bestowed with numerous awards and accolades from top national and international agencies & magazines. HDFC Bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a World-class Indian bank. Our business philosophy is based on our four core values - Customer Focus, Operational Excellence, Product Leadership and People. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.
We are committed to hiring, developing, motivating and retaining the best people in the industry The Bank’s objective is to build sound business franchises across distinct businesses so as to be a preferred provider of banking services for target retail and wholesale customer segments. We are committed to healthy growth in profitability while ensuring the highest levels of ethical standards, professional integrity, corporate governance and regulatory compliance.
Desired Profile :
Requirements
* Candidate must possess at least a Bachelor of Art, Bachelor of Commerce, Bachelor of Science , Bachelor of Business Administration, Bachelor of Computer Application , Bachelor of Engineering/Technology, Master of Art , Master of Commerce , Master of Computer Application/ Computer Science, Master of Science or Master in Business Admin/ Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Commerce, Finance/ Accountancy/ Banking, Computer Science/Information Technology, Mathematics, Physics, Science & Technology, Advertising/Media, Business Studies/ Administration/ Management or equivalent.
Required skill(s): good oral, written communication skills.
* Graduate with Min 1-2 years experience in customer service / overall banking
* Preferably Junior Executives specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
* 3 Full-Time positions available.
* Should have knowledge of banking operations, procedures and systems.
* Should have good oral and written communication skills
* Strong knowledge of liability products, Process and Finware.
Experience: 1 - 2 Years
Functional Area : Banking, Insurance
Education:
UG - B.A,B.B.A,B.Com,B.Sc,B.Tech/B.E.,BCA
PG - M.Sc,MBA/PGDM,MCA
Location : Chennai
APPLY HERE
